Last updated: 18 June 2026
Cancellations
- Orders can be cancelled before dispatch by contacting Amrit Dhara with the order/payment reference.
- Once dispatched, cancellation may not be possible, but a return or replacement request can be reviewed if the product arrives damaged, incorrect, or materially different from the order.
- Bulk, event, or custom orders may have separate cancellation terms confirmed before payment.
Returns and replacements
- Report damaged, wrong, missing, or defective products within 48 hours of delivery with photos of the package and items.
- Used, burned, opened, or customer-damaged incense/sambrani products are not eligible for return unless the issue is a verified defect.
- Eligible cases may be resolved through replacement, store credit, partial refund, or full refund depending on the evidence and product condition.
Refund timelines
- Approved refunds are initiated to the original payment method through Razorpay or the relevant payment channel.
- After initiation, refund credit timing depends on the bank, card network, UPI provider, or payment mode and may take several business days.
- Shipping charges may be non-refundable unless the return is due to an Amrit Dhara fulfilment error.
Questions or requests
Contact Amrit Dhara at hello@amrit-dhara.in.
Phone / WhatsApp: +91 70601 23268.